How Cursor Built Its First Technical Support Engineering Team in 2 Weeks with Paraform

Cursor is redefining how developers write, debug, and understand code - building the first AI-native IDE that integrates large language models directly into the development workflow.

They recently raised $900M from Thrive, Accel, Andreessen Horowitz, and DST at a $9.9B valuation. They’re one of the fastest-growing startups in history with millions of users, including half of the Fortune 500.

Cursor’s growth was explosive - and so was the support backlog. At that scale, the customer tickets were piling up at a rate that their internal team couldn’t handle. They needed to hire a team of support engineers fast. That's where Paraform came in.

A mission-critical bottleneck

At 1M+ users, support wasn’t optional - it was an operational necessity.

The volume of tickets flooding in was overwhelming. Every bug, edge case, and prompt failure was pushing the team to the brink. Support wasn’t just behind - it was underwater.

Even with three engineers moonlighting as support, it was clear they needed a dedicated support engineering team.

“This was the kind of problem that sinks multi-million dollar contracts.”

But this wasn’t a traditional support role.

Connor Solimanu and the Cursor team needed engineers who could debug complex AI behavior, handle SDK edge cases, and navigate Slack, Intercom, and GitHub with fluency - folks technical enough to work with Cursor’s developers, but operational enough to resolve issues at scale.

And they needed them yesterday.

“We weren’t just looking for support help - we were building the layer between our product and our users. That’s mission-critical infrastructure.”

Six weeks, no hires. Then two weeks, three hires.

Cursor had spent six weeks sourcing candidates in-house and with agencies. But candidate volume was low and no hires were made.

So they turned to Paraform.

Within two weeks of opening the role, they hired three Technical Support Engineers. Two came from the first four candidates submitted on Paraform.

Just like that - a team that didn’t exist became staffed and operational.

“We’d spent 6 weeks trying to find one. Paraform helped us hire three in under 14 days.”

More than hires. A foundational team.

This wasn’t just about adding headcount. It was about removing a bottleneck that fundamentally threatened growth and retention with major customers.

Without a support engineering team, Cursor couldn’t handle its growing ticket volume - especially from highly demanding enterprise customers. The team Cursor built with Paraform is now a key part of their ability to serve those contracts.

And the impact is lasting.

“These weren’t just hires. This was a team that didn’t exist - now it’s essential to how we serve our customers at scale.”

Precision hiring, when it mattered most

Most recruiting is built for steady-state hiring. But when you’re scaling fast, unlocking a new function, or have tens of millions in revenue hanging in the balance - you need precision results delivered fast.

Paraform turned what would’ve been a multi-month process into two weeks for the fastest-growing startup in the world at a critical juncture.

“Paraform isn’t just a recruiting platform. It’s a strike team that hired a foundational team from zero to one faster than we could’ve imagined.”