About the Team

Assort’s Customer Success function delivers white-glove service to leading health systems and provider groups, ensuring they realize the full value of our platform. You'll join a sharp, fast-growing team guiding complex customers from initial adoption through measurable impact.

The Role

We're hiring a Senior Customer Success Manager to own Assort's most strategic customer relationships — a portfolio of leading healthcare organizations where our platform helps support large populations of patients. You'll partner directly with C-suite executives and operating leaders, lead enterprise accounts from launch through renewal and expansion, and serve as the definitive voice of these critical customers inside Assort.

The Senior CSM role is for someone who's been an expert customer success or account manager for years and is ready to apply that craft to the most consequential accounts at a frontier AI company. You'll operate with autonomy, navigate the highest-stakes customer conversations independently, and help raise the bar for how Assort shows up for enterprise healthcare. And you'll mentor mid-level CSMs to help up-level our team.

This is a unique opportunity to help define what customer success looks like at a leading AI company, at a pivotal moment for our team.

What You’ll Do

• Own Assort's most strategic accounts through the entire customer journey — serve as the primary relationship holder for our largest, most complex healthcare customers, spearheading both executive strategy and the operational details from launch through renewal and expansion.

• Be a strategic advisor on agentic AI — partner with C-suite and operating leaders to transform how patients experience care, expanding their vision of what's possible with AI and delivering measurable outcomes.

• Diagnose and solve with data — proactively identify, surface, and address risks and opportunities, and translate insights into recommendations that drive ROI, unlock productivity, and improve AI agent performance.

• Be the voice of the customer — develop deep fluency in Assort's product and partner closely with Sales, Implementation, Product, and Engineering to ensure our enterprise customers’ needs shape what we build, sell, and deliver.

• Build scalable systems — own design and implementation of playbooks, processes, and tools that let us deliver consistent, world-class support as we rapidly grow.

• Travel to client sites (up to 25%)