Senior Fullstack Engineer at Serval. **San Francisco, on-site, 5 days/week.** Build AI platform core components; collaborate with CTO for new product capabilities. **Key Requirements:** Zero-to-one development, early-stage startup experience, applied AI product building, top 20 CS degree. **Visa sponsorship available.** **Salary:** $180K-$280K.

Serval is the AI platform for IT teams — replacing legacy systems like ServiceNow with automation that frees people to focus on meaningful work. Founded in early 2024, Serval is already trusted by innovative companies such as Perplexity, Together AI, Writer, Mercor, and Verkada to automate more than 50% of their IT tickets.

Senior Technical Recruiter

Serval

As a Senior Fullstack Engineer at Serval, you will be instrumental in developing
the core components of our AI platform for IT teams. This role involves close
collaboration with the CTO to build new product capabilities from the ground up,
setting foundational system architecture, and contributing to engineering best
practices.

Ivan Donohue

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Senior Fullstack Engineer

As a Senior Fullstack Engineer at Serval, you will be instrumental in developing the core components of our AI platform for IT teams. This role involves close collaboration with the CTO to build new product capabilities from the ground up, setting foundational system architecture, and contributing to engineering best practices.

Experience with zero-to-one development, having built new products or systems from the ground up.

Degree in Computer Science or a related engineering field from a top 20 university.

Familiarity with some of the company's tech stack: Go, GRPC, Kubernetes, React, Typescript, AWS, and Terraform.

Deep appreciation for and commitment to delivering outstanding user experiences.

Exceptional communication skills and a proven ability to work cross-functionally.

Comfortable with the pace and ambiguity of a fast-growing startup environment.

Ability to work 5 days a week in-person in the San Francisco office (Fi Di Pine and Montgomery).

Stagnant careers or a lack of proof of high slope.

Candidates with only big tech experience without strong motivational alignment for a startup.

Candidates with 'Open to Work' status on LinkedIn.

Who We AreAt <a target="_blank" rel="noopener noreferrer nofollow" href="http://www.serval.com/">Serval</a>, we're building the AI platform for IT teams. Our goal is to take on legacy players like ServiceNow, a $230+ bn company, by building the platform for AI agents to resolve IT issues instead of humans.Serval “automates the automation,” using a natural language-to-code workflow builder and AI agents that discover and deliver automations for tedious IT workflows.Our mission is to free IT departments from the #helpdesk channel by creating the simplest way to automate employee onboarding/offboarding, software access management, and the long tail of employee requests. Long term, our vision extends to developing a universal workflow automation platform for all business functions.Serval was founded by product and engineering leaders from Verkada and is backed by industry-leading investors like First Round, General Catalyst, Alt Capital, and Box Group.Role OverviewAs a Senior Fullstack Engineer at Serval, you'll play a pivotal role in shaping the future of our platform. You will be tasked with building foundational parts of our technology and your contributions will be key to defining the success of our product.Key Responsibilities<ul><li>Work closely with our CTO to build new product capabilities from the ground up.</li><li>Be a champion for user experience, incorporating a deep understanding of our users to guide design decisions alongside the founding team.</li><li>Set the foundational system architecture and select key technologies for the codebase.</li><li>Help us ship V1 of Serval and deliver on our technical and product roadmap.</li><li>Help establish engineering best practices and standards within the team. Mentor junior engineers and contribute to a culture of technical excellence.</li></ul>Requirements<ul><li>6+ years of experience as a software engineer.</li><li>Experience with zero-to-one development: You should have built new products or systems from the ground up.</li><li>Deep appreciation for and commitment to delivering outstanding user experiences.</li><li>Exceptional communication skills and a proven ability to work cross-functionally.</li><li>Comfortable with the pace and ambiguity of a fast-growing startup environment.</li><li>Degree in Computer Science or a related engineering field.</li></ul>Nice to Have<ul><li>Experience with some of the technologies in our stack: Go, GRPC, Kubernetes, React, Typescript, AWS and Terraform.</li><li>Early-stage experience at a startup.</li><li>Experience building applied AI products.</li></ul>What We Offer<ul><li>Impact: Be a key player in shaping the success of our product and company.</li><li>Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.</li><li>Culture: Join a culture that values innovation, ownership, high-performance, and fun.</li><li>Compensation: Competitive salary, equity and benefits.</li></ul>How to Apply<ul><li>Send email to <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@serval.com">jobs@serval.com</a> with subject line “Fullstack Engineer”</li><li>Include LinkedIn profile or resume</li></ul>

Here are key insights for evaluating Senior Fullstack Engineer applicants:

*   **Experience:** Prioritize candidates with 4+ years of software engineering experience, specifically in "zero-to-one" product development. Early-stage startup experience is a plus.
*   **Technical Acumen:** Look for strong foundational technical skills and a proven ability to learn new stacks quickly. While familiarity with Go, gRPC, Kubernetes, React, TypeScript, AWS, and Terraform is beneficial, it's secondary to a robust technical background.
*   **Educational Background:** A degree from a top 20 university is preferred, especially for less experienced candidates. For those with strong experience at top companies, a top 40-50 school may be acceptable.
*   **"1% Engineer" Signal:** Seek candidates demonstrating high "slope" or rapid career progression. Avoid those with stagnant careers or backgrounds solely from coding bootcamps.
*   **Startup Fit:** Candidates should exhibit a deep appreciation for user experience and exceptional communication. They must be comfortable with the ambiguity and pace of a fast-growing startup.
*   **Red Flags:** Avoid candidates with only big tech experience unless they show strong motivational alignment for a seed-stage startup. Also, be wary of candidates with "Open to Work" status on LinkedIn, unless it's due to a mass layoff.
*   **Success Factors:** Ideal candidates have a track record of building from scratch, strong academic credentials from reputable institutions, and experience at high-caliber tech companies or successful startups.
*   **Failure Factors:** Candidates are often rejected for lacking "top-tier" company or educational backgrounds, not meeting the "talent bar," or not demonstrating experience in high-growth, building environments.

Visa sponsorship is available for the right candidates.

This role requires being on-site five days a week at our office in FiDi (Pine and Montgomery) in San Francisco.

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