Synapse leverages cutting-edge AI technology to redefine the recruitment process. Our focus is on identifying top talent, regardless of industry and location. 

Thanks to our advanced tech capabilities, we've seen consistent growth and established ourselves as a trusted partner to our clients.

Our proprietary process and AI-driven approach not only streamline the recruitment process but also drastically reduce the time from requirement to hire. We take on the complexities of recruiting for highly specialized roles, enabling us to assemble standout global teams with ease.

At Synapse, we're more than a recruitment firm - we're a tech company transforming how businesses find and attract top-tier talent.

Synapse International

As VP of Recruiting at Synapse, I lead recruiting strategy and manage relationships with our top clients. Bringing my decade of experience hiring top-quality talent for companies spanning early-stage startups to publicly traded companies to help them embolden their story and mission to hire and retain the best talent. 

We've also built the Synapse Recruiter Network(SRN), a network of expert recruiters from around the Globe who are passionate about making the right hire with the right companies, creating a lasting impact in the recruiting industry. If you're interested in joining SRN, please reach out to me directly or fill out our form here: https://www.synapserecruiternetwork.com/

VP, Recruiting

Lead Recruiter

TalentSnap

TalentSnap was a pioneering tool powered by AI that aimed to trim down the time-to-hire by evaluating candidates against job descriptions using natural language processing. This trailblazing technology didn't end there; it evolved and became an integral part of Synapse's recruitment arsenal. Reimagined and relaunched as Synapse AI, it now serves as our core AI-driven recruitment tool, continuing its mission to expedite and enhance the hiring process.

Investor Relations & Partnerships Director

Sr Recruiter

Perfect placements. Speedy staffing. Tenacious testing. Who’s Adecco, we hear you ask? Only the top provider of first-class HR solutions. Our consultants work with some of the best, and most exciting, companies all over the world. We equip our clients with priceless industry insight and put everything we’ve got into training and mentoring our candidates. 

We’re here to match talented people with the job opportunities and employers they’re looking for. On any given day we connect over 700,000 people with fulfilling opportunities that make the most of their skills now and enable them to develop new expertise for the future.

Adecco

Recruited in an effort to grow and develop the permanent placement division within Adecco. With no experience in the space I quickly got up and running, building out a 360 desk with in the Finance Vertical. Responsible for new business, account management, sourcing and recruiting I finished my first year as top 5 in Canada, and number 1 in Ontario.

Executive Recruiter

VFM Leonardo Inc

• Develop and maintain successful relationships with all prospects
• Identifies customers’ needs and wants
• Plans and organizes business calendar to ensure all opportunities are maximized
• Develops a full understanding of the business market place
• Discovers potential opportunities, and identifies new sales channels to improve targets
• Responsible for developing a portfolio of accounts through new business development
• Manages full negotiation and closing processes with clients from initial contact through to conclusion of the sale
• Deals with customer enquiries via all mediums; telephone, email, and in person

Account Executive

Closed deals with SMB to Mid level enterprise accounts across Canada in Manufacturing, CPG, Software, Telecom, Finance, etc.
My role was mainly focused on consulting clients around Accounts Receivable protection ranging from commercial credit information, agency collections, and Credit insurance.
I also mentored and trained team of 6.

Promoted to Senior Executive after 4 months in the company.
Met or exceeded quota to lead as top Executive in Canada.

Senior National Account Executive

Kyle Avery

Join Fulcrum's founding team in SF. Ex-founder/founding team member preferred. 2-5 years in B2B SaaS customer success roles, ideally in insurtech. Lead onboarding, manage implementations, collaborate with engineering. Excellent communication, project management skills essential. On-site, visa sponsorship available. Salary: $100k-$180k.

Dylan Rivas

Adrian Contreras-Valencia

Fulcrum is a generative AI company focused on revolutionizing enterprise automation. Our mission is to alleviate the burden of mundane, repetitive tasks within businesses, which currently incurs costs exceeding $300 billion annually. Through our flagship product, Fulcrum, we offer a solution that eliminates the need for extensive manual labor. Our powerful AI-automation platform helps industries, such as insurance brokerages, deliver a more premium customer experience and improve their profit margins. Our generative AI platform enables the rapid development of specialized document processing and UI automation workflows. This allows brokerages to streamline operations, free up account managers, and boost customer experience - all while improving profit margins.

Fulcrum

Fulcrum is transforming business automation with their GenAI products. This role involves prototyping, developing, and delivering innovative features that meet the complex needs of enterprise customers. If you have a passion for AI and a desire to drive technical breakthroughs, apply now to be part of this extraordinary team.

Join Fulcrum's exceptional founding team to revolutionize the $1T+ insurance industry. We're transforming insurance brokerages with cutting-edge AI Agents, serving diverse customers including top 100 brokerages. You'll ensure a <a target="_blank" rel="noopener noreferrer" class="notion-link-token notion-focusable-token notion-enable-hover" href="https://mastersofscale.com/brian-chesky/">12-star customer experience</a> while optimizing our operations.We're looking for someone with 2-5 years in B2B SaaS customer-facing roles (e.g., Implementation Manager, Customer Success Manager, Onboarding Specialist, Solutions Engineer, or Technical Project Manager), preferably in insurtech or related fields.

Customer Success & Operations

Full-time • On-site • San Francisco • $100k - $180k • 0.1% - 0.75%

### About this role

Join Fulcrum's exceptional founding team to revolutionize the $1T+ insurance industry. We're transforming insurance brokerages with cutting-edge AI Agents, serving diverse customers including top 100 brokerages. **You'll ensure a [12-star customer experience](https://mastersofscale.com/brian-chesky/) while optimizing our operations.**

### Experience

2-5 years in B2B SaaS customer-facing roles (e.g., Implementation Manager, Customer Success Manager, Onboarding Specialist, Solutions Engineer, or Technical Project Manager), preferably in insurtech or related fields.

### Key Qualifications

- Excellent communication skills, adept at conveying complex concepts to various audiences
- Strong project management skills with a track record of timely delivery
- Ability to synthesize customer feedback for product improvements
- Deep interest in understanding customer needs and product expertise
- Proactive and scrappy problem-solver with a customer-first mindset
- Proud of own ability to work hard and knock doors down to achieve the desired outcome

## About Fulcrum

Fulcrum leads the insurtech revolution with AI Agents that transform the $1T+ insurance industry. We empower brokerages to boost revenue without headcount expansion through intuitive AI automation.

Our AI Agents streamline proposal creation and policy checking, allowing brokerage teams to double account coverage and focus on client relationships. We're reimagining insurance operations for the 21st century, serving clients from local agencies to top 100 brokerages.

### Quick Facts

- Team size: 6 people
- Website: [www.withfulcrum.com](http://www.withfulcrum.com/)
- Industry: Vertical AI Agents / InsureTech
- Founded: 2023

### Our values

- We work hard and enjoy being together in person. We are transparent about our work ethic and expectations because it enables us to have extreme ownership in building at a pace that is unmatched.
- Customers, customers, customers. We're customer-obsessed and always start with the customer first. We are all the customer support team.
- Speed meets reliability. We innovate rapidly without compromising stability. Our enterprise clients trust us to deliver fast, dependable solutions that drive their business forward.
- Take care of each other. We trust each other and want to enable everyone to do their best work. That means competitive compensation, premium healthcare, unlimited PTO, and other great benefits.

## Role responsibilities

- Customer Onboarding and Relationship Management: Lead the post-sale process, including discovery sessions, go-lives, and implementation check-ins. Build deep understanding of customers' processes and needs, forging strong relationships and ensuring our solutions meet their requirements.
- Implementation and Adoption: Manage multiple active implementations across various use-cases. Drive adoption of Fulcrum's full suite of solutions, identifying opportunities for customers to expand usage and realize more value.
- Strategic Problem-Solving: Creatively solve customer problems with workarounds and thoughtful product modifications. Synthesize customer feedback to inform product improvements and company strategy.
- Cross-Functional Collaboration: Partner with internal product and engineering teams, providing insights to drive product enhancements and customer success. Develop and implement best practices, training materials, and processes for customer success as we scale.
- Performance and Metrics: Own key customer success metrics, including retention, expansion, and satisfaction scores. Ensure a 12-star customer experience while optimizing our operations.
- Versatile Support: As part of our small team, be ready to troubleshoot and resolve customer issues when needed.

## Benefits

- Premium Healthcare (Medical, Dental, Vision)
- Free lunch, drinks & snacks
- Beautiful San Francisco office

Engineering Manager - Keep: Significant Javascript, Typescript/NodeJS, Postgres expertise. Flexible with tech stacks. Fintech background, payment systems preferred. Quick problem-solving; algorithm savvy. Startup experience vital; stays current with tech trends. Mentorship skills essential. Responsibilities: Team management, tech and soft skills development, architecture leadership, high-performance culture cultivation. Location: LATAM, Canada, South America. Work Type: Remote. Visa Sponsorship: Not available.

Adrián Montoya Díaz

Mário Vieira

Keep offers a chequing account and credit card for Canadian SMBs. Businesses get better cashback rewards on card spend, lower domestic and international wire fees, currency conversion at a fair price, and increased credit limits for working capital needs.

Keep

Keep offers a checking account and credit card for Canadian SMBs. Businesses get better cashback rewards on card spend, lower domestic and international wire fees, currency conversion at a fair price, and increased credit limits for working capital needs.Our engineering process starts with building good problem statements and hypotheses before jumping into coding. As an Engineering Manager on our team, you will have a big influence on how we plan, prioritize, and execute our product roadmap, while you grow our engineers to excellence.

Engineering Manager (Hands-on)

Hiring multiple **Senior Software Engineers** for **Full Stack, Backend, Frontend**. Must have experience at top startups (e.g., Sequoia-backed) and top 20 CS schools. Proficient in Typescript, React, Python. Key tasks: product ownership, defining processes, customer interaction. Hybrid work; visa sponsorship available. Salary: $170K-$210K.

Bharath Banothu

Explo&nbsp;provides a powerful embedded analytics solution, enabling companies to securely share customizable product analytics, project reports, and KPIs with each of their end-users all while seamlessly matching the product's design.We're backed by Y Combinator, with Craft Ventures leading our Series A with participation from Felicis Ventures, Amplo VC and various industry angels.

Explo

We are hiring our next software engineer to join the team! As one of our senior engineering hires, you will be a pivotal member of our company, leading product and engineering decisions. You will own large parts of the product architecture, speak directly with customers, work with design to define the product, and help the business meet its goals. As a member of our team, you will be expected to help drive decisions outside of engineering as well. From defining our product roadmap, to contributing to our go-to-market strategy, Explo is a great opportunity for you to learn what it takes to turn a product into a business.We're hiring multiple senior software engineers across Full Stack, Backend, Frontend roles.

Senior Software Engineer

This role is hybrid either in San Francisco or NYC 

Principal Product Manager needed at Mattermost, a collaboration platform for mission-critical work. US citizens only, remote work. Focus: lead product strategy, execution, roadmap, and GTM plans. Must have 10+ years in Product Management, experience with DoD customers, SecOps products, and B2B enterprise software. Strategic thinker with exceptional influence and communication skills required. Visa sponsorship not available. Salary range: $169,215 - $241,467.

Lindsay Hiebert

Mattermost is the leading collaboration platform for mission-critical work. We serve national security, government, and critical infrastructure enterprises, from the U.S. Department of Defense, to global tech giants, to utilities, banks and other vital services. We accelerate out-of-band incident response, DevSecOps workflows, mission operations, and self-sovereign collaboration to bolster the focus, adaptability, and resilience of the world’s most important organizations. Our enterprise software and single-tenant SaaS platforms are built to meet the custom needs of rigorous and complex environments while offering a secure and unrivaled collaboration experience across web, desktop, and mobile with channel-based messaging, file sharing, audio calling, and screen share with integrated tooling, workflow automation, and AI assistance.

Mattermost

Mattermost provides secure, workflow-centric collaboration for technical and operational teams that need to meet nation-state-level security and trust requirements. We serve technology, public sector, national defense, and financial services industries with customers ranging from tech giants to the world’s largest banks, to the U.S. Department of Defense and governmental agencies around the world.&nbsp;Our self-hosted and cloud offerings provide integrated workflow automation, AI-acceleration, ChatOps with team messaging, audio calling and screen share on an open core platform vetted and deployed by the world’s most secure and mission critical organizations.&nbsp;We co-build the future of collaboration with over 4,000 open source project contributors who’ve provided over 30,000 code improvements towards our shared product vision, which is translated into 20 languages.This is a principal-level individual contributor role who owns and drives the vision, strategy and execution for core product areas, reporting directly to the VP of Product.&nbsp;We are seeking a hands-on and collaborative Principal Product Manager to “operate at all levels” on a) developing and communicating the vision and strategy for core product areas, b) defining and driving the roadmap development in partnership with Engineering and Design, c) interacting with and managing key stakeholders, including department leads and executive management, d) building and driving go-to-market (GTM) plans in partnership with Sales and Marketing.The ideal candidate has 10+ years of Product Management experience, has an MBA, and has either previously founded, or joined as an early employee, of an Enterprise B2B, GovTech or DefenseTech company with exceptionally strong abilities in strategic thinking, communication, developing product vision, storytelling, influence and sales.

Principal Product Manager

Experienced C++ engineer needed to shape Quilter's algorithmic core. Requires strong academic background in meshing, simulation, physics, robotics; proficiency in Python; computational geometry experience (publications/PhD preferred); startup/tech experience. Responsibilities: develop high-performance circuit board representations, apply path planning/collision detection algorithms. Remote US/Canada, visa sponsorship available. Salary $120K-$200K.

Gilbert Choudury

At Quilter, we are helping electrical engineers save time and accomplish more by automating the tedious and time-consuming task of designing circuit boards. Our team is composed of experts in electrical engineering, ML/AI, and software development leveraging (and inventing) novel techniques to solve the decades-old problem of automating circuit board design. We raised $10 million in series-A funding to use a combination of machine learning and high-performance computing (HPC) to make designing printed circuit boards a less grueling and manual experience

Quilter

Quilter is creating the "compiler" for circuit boards. Today, creating the blueprints for manufacturing a circuit board is a totally manual process. For this reason, it is a process that can take weeks or months to do (imagine if you had to compile code by hand). 

Quilter seeks to fully automate this process. This will allow electrical engineers to focus just on creating high level circuit schematics (like writing code) instead of manually drawing blueprints for weeks on end to get a board build.

We're seeking a talented C++ engineer to shape the fundamental algorithms that will power Quilter's future innovations. As a Senior to Staff Software Engineer, you'll have the remarkable opportunity to architect the core geometry, physics, and meshing engines that drive our automated PCB design system. This is a greenfield role where you'll own and solve some of the most complex and impactful challenges on our technology roadmap.You'll collaborate closely with our world-class team of ML/AI researchers and engineers, applying your expertise in areas like path planning, collision detection, and geometric optimization to solve intricate routing problems. Your high-performance C++ code will create dynamic representations of circuit boards, enabling our reinforcement learning agents to explore and manipulate these environments.

Senior/Staff Software Engineer (C++)

Product Manager for Canadian FinTech. Must have US/Canada fintech experience, engineering background, API integration skills, and previous founder advantage. Own product lifecycle, data-driven strategies, and cross-functional collaboration. Remote work in US/Canada, no visa sponsorship. Salary $144K-$175K. Fast-paced startup environment with strategic focus.

Bhavin P.

Join Keep as a Product Manager and play a pivotal role in shaping the future of Canadian FinTech by building innovative financial solutions for international markets. You’ll own the full product lifecycle—from ideation and roadmap development to launch and growth—while collaborating with cross-functional teams to deliver exceptional user experiences. With a bias for action, strong analytical skills, and a knack for thriving in fast-paced, ambiguous environments, you’ll be responsible for driving data-informed strategies that align with Keep’s mission. This role offers the opportunity to work on impactful products in areas like Banking, Treasury, Compliance, and more, all within a dynamic, inclusive, and innovation-driven culture.

Product Manager

Seeking senior distributed systems engineer: Expertise in building scalable syncing engines, processing terabytes daily. Must have designed event collection/data streaming services for critical systems. Experience with high-scale, distributed systems essential. Core responsibilities: optimize sync speed, enhance scalability and reliability, develop real-time syncing capabilities. Location: Remote. Visa: Sponsorship available. Salary: $170K-$260K.

Vishal Chilate

Hightouch’s mission is to empower everyone to take action on their data. Through our Reverse ETL platform, business and data users can seamlessly sync data from where it resides, such as warehouses and databases, to where it is needed, including operational systems and SaaS tools. Traditionally, acting on data has required engineering time and bandwidth, and left most business users stuck with charts and reports that are unable to take automated action on their data. With Hightouch, every business user, without writing any code, can activate data to streamline critical processes, improve marketing performance, and scale operations. Our team operates with a focus on making a meaningful impact for our customers. We believe in approaching challenges with a first principles thinking mindset, moving quickly and embracing our value of efficient execution, and treating each other with compassion and kindness. We look for team members that are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.Hundreds of companies use Hightouch, including Spotify, Ramp, Retool, NBA, Plaid, and Betterment. We’re based in San Francisco, are remote-friendly, and backed by leading investors such as Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.

VP of Engineering

Hightouch

We are looking for a distributed systems engineer to work on the systems that power the syncing engine our customers and other engineering teams rely on. This presents an exciting challenge where you can apply your expertise in distributed systems, performance optimization, and troubleshooting to push the boundaries of what is possible and meaningful improve our ability to move massive amounts of customer data. This role also provides a unique opportunity to work on a multi-cloud and multi-region infrastructure that supports a global customer base.We believe in enabling our engineers to do their best work for our customers by giving them extremely high levels of ownership and autonomy. This comes in different forms: you will own and deliver projects from start to finish, you will work directly with customers to solve their hardest scaling problems, and you will have a lot of influence over what we work on as a team and company.

Talent

Software Engineer, Distributed Systems (Core)

URL:https://boards.greenhouse.io/hightouch/jobs/4782625004
Apply Now
Software Engineer, Customer Studio Backend
(View all jobs)
Remote (North America)
About Hightouch

Hightouch’s mission is to empower everyone to take action on their data. Through our Reverse ETL platform, business and data users can seamlessly sync data from where it resides, such as warehouses and databases, to where it is needed, including operational systems and SaaS tools. Traditionally, acting on data has required engineering time and bandwidth, and left most business users stuck with charts and reports that are unable to take automated action on their data. With Hightouch, every business user, without writing any code, can activate data to streamline critical processes, improve marketing performance, and scale operations.

Our team operates with a focus on making a meaningful impact for our customers. We believe in approaching challenges with a first principles thinking mindset, moving quickly and embracing our value of efficient execution, and treating each other with compassion and kindness. We look for team members that are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.

Hundreds of companies use Hightouch, including Spotify, Ramp, Grammarly, NBA, Plaid, and Betterment. We’re based in San Francisco, are remote-friendly, and backed by leading investors such as Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.

About the Role

Building upon Reverse ETL’s ability to use SQL to sync to any SaaS tool, Customer Studio is Hightouch’s second major product that provides a purpose-built no-code suite of features that enables anyone, regardless of their SQL experience, to activate data directly from their warehouse. Despite being a small team (3 engineers, 1 PM, 1 designer), Customer Studio is our fastest growing product and already accounts for nearly half of our revenue, which also gives this role the potential to have significant impact!

We’re looking to add a product-minded backend engineer to the team. The ideal candidate will be comfortable diving deep into backend and distributed systems and think holistically about architecture, scalability, maintainability, and reliability. We also are looking for someone with strong customer and product thinking and who feels comfortable writing and engaging with product specs.

Some of the problems we’ll be working on include:

Data Warehouse Performance: We’re consistently pushing the limits of what data warehouses can handle in terms of speed, performance, and interactivity. We explore optimizations generally (e.g. optimizing queries, storing pre-computed state), as well as investigate warehouse-specific improvements.
Analytics and Experimentation: How can Hightouch help customers build segments and decide what data they want to sync? How can we facilitate experimentation to downstream tools, including tracking the performance of different audiences?
Real-time Audience Syncing: Our users are always interested in faster syncing and fresher data. As warehouses become more real-time and adopt technologies like CDC, we’re excited to explore real-time audience computation and syncing.
Generative AI: We’re continuously working on making the user experience of acting on data more seamless, and are optimistic generative AI can enhance user workflows.

We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. This is a senior role, but we focus on impact and potential for growth more than years of experience. The salary range for this position is $170,000 - $240,000 USD per year, which is location independent in accordance with our remote-first policy.

Interview Process

Our interview process focuses on evaluating fit for the most important dimensions of the role: product sense, ability to architect backend and distributed systems, and alignment with Hightouch’s values. Notably, we don’t do any programming interviews as we believe they are low signal to noise and aren’t a good evaluation mechanism.

Intro Call [15-30m]: Introductory call with either a member of our recruiting team or the hiring manager to get to know each other and see if the role could be a good mutual fit.
System Design Screen [60m]: Designing a feature end-to-end, including touching the database, API, web frontend, and data warehouse.
Product Sense Interview [60m]: Coming up with potential product and feature ideas in response to customer requirements. Focuses primarily on product solutioning with some technical analysis in determining the feasibility of ideas.
System Design Interview [90m]: Work with the interviewer to architect a system at a conceptual level. The problem will be at a pretty high level - and have both product and customer requirements as well as technical.
Hiring Manager Interview [30m]: Chat with hiring manager about past experiences and future operating preferences to assess fit on company values and operating principles.
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